Refund policy

Return & Refund Policy

Last updated: September 17, 2026

At BLAST-NYC OUTLET, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within the period and under the conditions described below.

1. Return Window

You may request a return within 7 days of receiving your order.

Return requests submitted after this 7-day period may not be accepted.

2. Return Conditions

To be eligible for a return, the item must:

  • Be unworn and unused.

  • Be in the same condition in which you received it.

  • Include the original packaging, including the original shoe box when applicable.

  • Include all original tags, labels, accessories, and documentation.

  • Not show signs of wear, washing, damage, alteration, or misuse.

  • Be accompanied by your order number or other valid proof of purchase.

Please do not place shipping labels or tape directly on the original shoe box. The shoe box should be placed inside appropriate protective packaging.

Items that do not meet these conditions may be refused or may not qualify for a refund.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn or used.

  • Items damaged after delivery due to customer use, misuse, or improper care.

  • Items returned without their original packaging.

  • Items returned after the 7-day return period.

  • Gift cards, if applicable.

  • Items clearly marked as Final Sale at the time of purchase.

4. How to Request a Return

To request a return, please contact us at:

Email: contact@blastnyc-outlet.com

Please include:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photos of the item, if requested by our customer service team

Do not send an item back before contacting us and receiving return instructions.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning an item. BLAST-NYC OUTLET is not responsible for returns that are lost or damaged during transit.

If the item was damaged, defective, or incorrect when received, please contact us at contact@blastnyc-outlet.com as soon as possible. We may request photographs or other information to verify the issue.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after the return has been approved. Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at contact@blastnyc-outlet.com as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

After reviewing your request, we will provide instructions for resolving the issue.

If the issue is confirmed to be our responsibility, we will provide appropriate instructions regarding the return and applicable shipping costs.

8. Exchanges

Exchanges may be available depending on product and size availability.

If the requested replacement is unavailable, you may be offered a refund instead.

Please contact us before returning an item if you would like to request an exchange.

9. Sale and Clearance Items

Sale and clearance items are eligible for return within the 7-day return period unless the product is specifically marked Final Sale.

Items marked Final Sale are not eligible for return or refund.

10. Return Address

Approved returns must be sent to the return address provided by our customer service team.

Return Address:
[YOUR RETURN ADDRESS]
[City, State ZIP Code]
United States

Please do not send returns to any address other than the return address provided by BLAST-NYC OUTLET.

11. Late or Missing Refunds

If your refund has been approved but you have not received it, please:

  1. Check your bank or payment account.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

contact@blastnyc-outlet.com

12. Policy Changes

BLAST-NYC OUTLET reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with the updated date.

13. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

BLAST-NYC OUTLET
Email: contact@blastnyc-outlet.com
Location: United States